Purple Tuesday

News — Purple Tuesday


At Fremlin Walk, we believe in the power of inclusivity and accessibility. We are committed to providing a welcoming and accessible environment for all visitors See below what we are doing to make Fremlin Walk a comfortable and inclusive space.


Changing Places Toilets

Our commitment to inclusivity begins with our newly installed Changing Places toilet. These facilities are specially designed to cater to individuals with complex accessibility needs who require additional space and equipment to use the restroom safely. Our Changing Places toilet at Fremlin Walk offers the following accessibility features:

Ample Space: We provide a spacious area that allows wheelchair users to manoeuvre comfortably.

Height-Adjustable Changing Bench: For those who require assistance, we have included a height-adjustable changing bench.

Hoist: To ensure ease of mobility, we have installed a hoist.

Toilets and Baby Changing Facilities

We understand that accessible restroom facilities are essential. On Level 2 of the car park, near the lifts and steps by the Fremlin Archway on Earl Street, you can find male, female, and disabled toilets. These facilities also include baby changing areas. Additionally, House of Fraser offers restroom facilities.

For families, we have family toilets to make attending to your children’s needs convenient.

Wheelchair Hire

For those in need of mobility assistance, we offer wheelchair hire services. To book a wheelchair, please call 01622 356584, and kindly provide 24 hours’ notice to ensure availability.

Quiet Room

Amidst the hustle and bustle of a busy shopping centre, we recognize that sometimes everyone needs a moment of tranquillity. Fremlin Walk now provides a quiet room, situated within our Centre Management office, opposite the public toilet facilities.

This quiet room is available to both staff and guests. Access is easy; simply ask a member of our friendly staff for assistance or call 01622 356 580 for more information.

Additional Amenities and Support

Accessible Parking: We offer 26 parking spaces reserved for customers with disabilities.

Lifts: We have lifts available to access all levels of the centre.

Accessible Toilets: In addition to the Changing Places toilet, accessible toilets are available by the lifts and near Pandora.

Customer Support: The team at Fremlin Walk is dedicated to providing help and support to any customer who requests it. They offer kindness and compassion.

Specialist Training: Our staff members have received specialised training, including Dementia Friends, Understanding Autism, and Sighted Guided Training.

Quiet Hour: Many of our retailers participate in a ‘Quiet Hour’ shopping experience every Sunday from 10:30 am to 11:30 am.

In addition to the quiet room mentioned earlier, we also provide a hearing loop available in Reception at Centre Management.


At Fremlin Walk, our mission is to make shopping an enjoyable and accessible experience for many. On Purple Tuesday and every day, we are committed to creating an inclusive and accessible environment, ensuring that every visitor feels valued and comfortable.

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